Privacy Policy

Effective Date: 18th December 2024

AutoChain Limited (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring your personal data is handled in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, mobile application, or services.

1. Information We Collect

We may collect and process the following personal data:

1.1 Information You Provide:

  • Name, email address, and business details when registering for our services.
  • Contact information submitted through forms or communication.

1.2 Automatically Collected Information:

  • IP address, browser type, operating system, and device information.
  • Cookies and similar tracking technologies to enhance user experience (see our Cookie Policy for more details).

1.3 Service-Related Information:

  • Vehicle details, including service history and repair data, where applicable.
  • Payment details for subscription or service fees.

2. How We Use Your Information

We use your personal data for the following purposes:

2.1 To Provide Our Services:

  • Connect customers with service providers, manage bookings, and facilitate vehicle history tracking.

2.2 To Improve Our Platform:

  • Analyse user behaviour to enhance functionality and performance.

2.3 To Communicate With You:

  • Send updates, newsletters, and promotional offers (only with your consent).
  • Respond to inquiries and support requests.

2.4 To Comply With Legal Obligations:

  • Prevent fraud and ensure compliance with applicable laws.

3. Sharing Your Information

We may share your personal data with:

3.1 Service Providers:

  • Garages, mechanics, and recovery operators for service facilitation.

3.2 Third-Party Vendors:

  • Technology and payment processors to support our services.

3.3 Legal Authorities:

  • When required to comply with legal obligations or protect our rights.

We do not sell or rent your personal information to third parties.

4. Your Rights

Under the UK GDPR, you have the following rights:

4.1 Access:

  • Request access to the personal data we hold about you.

4.2 Rectification:

  • Request corrections to inaccurate or incomplete data.

4.3 Erasure:

  • Request deletion of your personal data, subject to legal obligations.

4.4 Restriction:

  • Request limitations on how we process your data.

4.5 Data Portability:

  • Request a copy of your data in a machine-readable format.

4.6 Objection:

  • Object to processing based on legitimate interests or direct marketing.

To exercise your rights, contact us at data@autochain.co.uk.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Data related to legal obligations may be retained longer.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Despite our efforts, no system is entirely secure, and we cannot guarantee absolute data security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience, analyse website traffic, and personalise content. For more details, see our Cookie Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Email: help@autochain.co.uk
Address: AutoChain Limited, Gladstone Place, Brighton, BN2 3QE

By using AutoChain, you acknowledge that you have read and understood this Privacy Policy.

‍