Terms & Conditions

Effective Date: 11th December 2024

Welcome to AutoChain. By accessing or using our website, services, or app, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our platform. If you do not agree to these terms, please do not use our services.

1. Introduction

1.1 AutoChain Limited (“we,” “our,” or “us”) provides a platform for connecting consumers, garages, transport operators, and other automotive service providers. 1.2 These Terms and Conditions govern your use of our website, mobile application, and related services.

2. Eligibility

2.1 You must be at least 18 years old to use AutoChain. 2.2 By using AutoChain, you represent and warrant that you meet the eligibility requirements.

3. User Accounts

3.1 You are required to create an account to access certain features. 3.2 You are responsible for maintaining the confidentiality of your account credentials. 3.3 You agree to provide accurate and up-to-date information during registration and to update it as necessary.

4. Services Provided

4.1 AutoChain connects users with service providers, such as garages, transport operators, and recovery specialists. 4.2 We do not guarantee the quality, safety, or legality of the services provided by third parties.

5. Fees and Payments

5.1 Certain features or services may require payment. 5.2 All fees are disclosed upfront and are non-refundable unless stated otherwise. 5.3 AutoChain may retain a commission from service providers for completed jobs.

6. User Responsibilities

6.1 You agree to use AutoChain only for lawful purposes. 6.2 You must not:

  • Misuse the platform by introducing viruses or other harmful material.
  • Use the platform to defraud or mislead others.
  • Post false, misleading, or inappropriate content.

7. Limitation of Liability

7.1 AutoChain acts as a facilitator and is not responsible for disputes between users and service providers. 7.2 To the fullest extent permitted by law, AutoChain is not liable for any direct, indirect, or consequential damages arising from the use of our platform.

8. Intellectual Property

8.1 All content, trademarks, and intellectual property on the platform are owned by AutoChain or licensed to us. 8.2 You may not reproduce, distribute, or exploit our intellectual property without prior written consent.

9. Termination

9.1 We may suspend or terminate your access to the platform at our discretion if you violate these terms. 9.2 You may terminate your account at any time by contacting us.

10. Privacy

10.1 Your use of AutoChain is subject to our Privacy Policy, which outlines how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR).

11. Changes to Terms

11.1 We reserve the right to modify these Terms and Conditions at any time. 11.2 Changes will be communicated via email or posted on our website. Continued use of the platform constitutes acceptance of the updated terms.

12. Governing Law

12.1 These Terms and Conditions are governed by the laws of England and Wales. 12.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Consumer Rights

13.1 As a user in the EU or UK, you are entitled to certain rights under applicable consumer protection laws, including the right to cancel services within 14 days of purchase where applicable. 13.2 For more information on your consumer rights, please contact us or consult your local trading standards authority.

14. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: help@autochain.co.uk
Address: AutoChain Limited, Gladstone Place, Brighton, BN2 3QE

By using AutoChain, you acknowledge that you have read, understood, and agree to these Terms and Conditions.