Terms & Conditions

Welcome to AutoChain. By accessing or using our website, services, or app, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our platform. If you do not agree to these terms, please do not use our services.

1. Introduction

1.1 AutoChain Limited ("we," "our," or "us") provides a platform for connecting consumers, garages, transport operators, and other automotive service providers.

1.2 These Terms and Conditions govern your use of our website, mobile application, and related services.

2. Eligibility

2.1 You must be at least 18 years old to use AutoChain.

2.2 By using AutoChain, you represent and warrant that you meet the eligibility requirements.

3. User Accounts

3.1 You are required to create an account to access certain features.

3.2 You are responsible for maintaining the confidentiality of your account credentials.

3.3 You agree to provide accurate and up-to-date information during registration and to update it as necessary.

4. Services Provided

4.1 AutoChain connects users with service providers, such as garages, transport operators, and recovery specialists.

4.2 We do not guarantee the quality, safety, or legality of the services provided by third parties.

5. Fees and Payments

5.1 Certain features or services may require payment.

5.2 All fees are clearly disclosed upfront. Refunds may be available in accordance with your consumer rights under UK law.

5.3 AutoChain may retain a commission from service providers for completed jobs.

5.4 Payment services are provided by third-party payment processors. We are not a payment institution and do not hold customer funds.

6. User Responsibilities

6.1 You agree to use AutoChain only for lawful purposes.

6.2 You must not:

• Misuse the platform by introducing viruses or other harmful material.
• Use the platform to defraud or mislead others.
• Post false, misleading, or inappropriate content.

7. Limitation of Liability

7.1 AutoChain acts as a facilitator and is not responsible for disputes between users and service providers.

7.2 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

7.3 Subject to clause 7.2, to the fullest extent permitted by law, AutoChain is not liable for any direct, indirect, or consequential damages arising from the use of our platform.

8. Intellectual Property

8.1 All content, trademarks, and intellectual property on the platform are owned by AutoChain or licensed to us.

8.2 You may not reproduce, distribute, or exploit our intellectual property without prior written consent.

9. Termination

9.1 We may suspend or terminate your access to the platform at our discretion if you violate these terms.

9.2 You may terminate your account at any time by contacting us.

10. Privacy

10.1 Your use of AutoChain is subject to our Privacy Policy, which outlines how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR).

11. Changes to Terms

11.1 We reserve the right to modify these Terms and Conditions at any time.

11.2 Changes will be communicated via email or posted on our website. Continued use of the platform constitutes acceptance of the updated terms.

12. Governing Law

12.1 These Terms and Conditions are governed by the laws of England and Wales.

12.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Consumer Rights & UK Law Compliance

13.1 As a user in the EU or UK, you are entitled to certain rights under applicable consumer protection laws, including the right to cancel services within 14 days of purchase where applicable.

13.2 Consumer Rights Act 2015: Digital content must be of satisfactory quality, fit for purpose, and as described. If our digital services fail to meet these standards, you may be entitled to a repair, replacement, or refund.

13.3 Right of Withdrawal: For consumers, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

13.4 Data Processing: We process your personal data on the basis of legitimate interests, contract performance, and consent where required under UK GDPR and Data Protection Act 2018.

13.5 For more information on your consumer rights, please contact us or consult your local trading standards authority.

14. Company Information

14.1 AutoChain Limited is registered in England and Wales. Full company registration details are available upon request.

14.2 We maintain appropriate professional indemnity insurance for our business activities.

14.3 Accessibility: We are committed to making our website accessible in accordance with web accessibility guidelines and UK accessibility regulations.

15. Force Majeure

15.1 We will not be liable for any failure to perform our obligations under these terms if such failure is due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government actions.

16. Dispute Resolution

16.1 We are committed to resolving any disputes fairly and efficiently.

16.2 If you are not satisfied with how we have handled any complaint, you may want to contact an alternative dispute resolution provider.

16.3 As a UK business, we participate in relevant dispute resolution schemes where applicable.

17. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at: