We're Here to Help
Have questions about AutoChain? Need support? Want to join our network? We'd love to hear from you.
Send us a message
support@autochain.co.uk
24-48 hour response
Based in Brighton
Brighton, East Sussex
United Kingdom
Frequently Asked Questions
How can I contact AutoChain?
You can contact AutoChain by phone on 01273 435890 (Monday to Friday, 9am–5pm), or by email at support@autochain.co.uk for general enquiries. For business enquiries email business@autochain.co.uk, and for partnership opportunities with garages and service providers email partners@autochain.co.uk. We are based in Brighton, East Sussex.
What support does AutoChain offer?
AutoChain provides comprehensive support for both drivers and service providers. This includes help with account setup and management, technical troubleshooting, guidance on using the service history and job management features, and general platform questions. Our support team typically responds to emails within 24–48 hours. For urgent matters, calling during business hours is the fastest option.
How do I join AutoChain as a garage or service provider?
To join AutoChain as a garage or automotive service provider, you can register online at autochain.co.uk/register — it takes just a few minutes. Alternatively, email partners@autochain.co.uk if you would like to discuss a partnership first. AutoChain supports independent garages, mobile mechanics, MOT centres, crash repair centres, windscreen specialists, detailers, and more across the UK.
Where is AutoChain based?
AutoChain is headquartered in Brighton, East Sussex, United Kingdom. We serve drivers and automotive service businesses across the entire UK, from London and Manchester to rural areas. Our platform works nationwide and all customer support is handled from our UK base.
How do I report a problem with my account?
If you are experiencing a technical issue or problem with your AutoChain account, email support@autochain.co.uk with a description of the issue and your account email address. Screenshots are helpful if the problem is visual. Our support team will investigate and respond within one to two working days. For billing questions, include your account details and the relevant invoice or charge.
More About Contacting AutoChain
What is the best way to get a quick response from AutoChain?
For the fastest response, calling us on 01273 435890 during business hours (Monday to Friday, 9am–5pm) is your best option. Our support team answers calls directly and can usually resolve straightforward queries on the spot. For technical questions that require investigation — such as account access issues or billing queries — email is often more effective as it allows you to include screenshots and account details. We aim to respond to all support emails within one to two working days. Partnership and business enquiries sent to business@autochain.co.uk are typically reviewed within three to five working days.
Can I request a demo of AutoChain before signing up?
Yes. If you are a garage owner or automotive service provider interested in AutoChain, you can book a personalised demo through our website. The demo is conducted by a member of our onboarding team and typically lasts 20–30 minutes. During the demo we walk through the garage management software, digital job booking, invoicing tools, and customer communication features. We tailor the session to your specific type of business — whether you run a traditional independent garage, a mobile mechanic service, an MOT centre, or a specialist repair business. To book a demo, visit our book-demo page or email business@autochain.co.uk with your business name, location, and preferred times.
How do I submit a data subject access request (DSAR)?
Under UK GDPR, you have the right to request a copy of all personal data AutoChain holds about you. To submit a Data Subject Access Request, email privacy@autochain.co.uk with the subject line “Data Subject Access Request” and include your full name, email address associated with your AutoChain account, and any additional details that may help us identify your records. We will respond within one calendar month as required by law. In some cases where requests are complex or numerous, we may extend this period by a further two months, but we will notify you if that is necessary. There is no charge for a standard DSAR. Requests from verified account holders are processed free of charge.
How do I cancel my AutoChain subscription?
AutoChain subscriptions for service providers operate on a monthly rolling basis with no minimum contract period. To cancel, you can do so directly from the billing section of your AutoChain account dashboard. Cancellations take effect at the end of your current billing period — you will retain full access until then. If you have difficulty cancelling through the dashboard, email support@autochain.co.uk with your account email and your cancellation request and we will process it manually. After cancellation, your data is retained for 90 days in case you wish to reactivate. After that period, account data is permanently deleted in accordance with our privacy policy, unless you request earlier deletion.
Does AutoChain have a complaints procedure?
Yes. AutoChain takes complaints seriously. If you are unhappy with any aspect of our service — whether relating to a platform issue, a billing dispute, or the conduct of a listed service provider — you can raise a formal complaint by emailing complaints@autochain.co.uk. Please include a full description of your complaint, the outcome you are seeking, and any relevant order or account references. We will acknowledge your complaint within two working days and provide a full response within 14 days. If you remain unsatisfied after our internal process, you may be able to refer your complaint to the relevant regulatory body or seek independent resolution. AutoChain is registered with the Information Commissioner's Office (ICO) for data protection purposes.