AutoChain
Customer Intelligence

Find out what your customers really think, after every job.

Customer Intelligence sends a short 0-10 satisfaction survey automatically after every paid invoice, then shows you who is happy, neutral or unhappy, the reasons they gave, how each technician is doing and the revenue at risk from unhappy customers.

Most garages only hear from unhappy customers when it's too late, if they hear at all. Customer Intelligence asks every customer. After an invoice is paid, AutoChain sends a short survey that asks the customer to score you from 0 to 10, then asks what went well or what could be better. The dashboard groups customers as happy (9-10), neutral (7-8) and unhappy (0-6), shows the reasons that come up most, and compares the period with the one before. An employee leaderboard shows the average score for each member of staff, revenue at risk estimates what unhappy customers could cost you, and automated Google review requests, with click tracking, help you build your reputation online.

  • First month free on the core plan
  • No card required
  • Set up in about 10 minutes
  • Cancel anytime
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What's included

Every capability, at a glance

Everything on this page is in the core plan (£69.99/mo + VAT) unless it's marked as an add-on. SMS (£15/mo, 200 credits included) and HaynesPro (£49.99/mo per site) are optional add-ons. Prices exclude VAT.

  • 0-10 customer satisfaction survey sent automatically after an invoice is paid
  • Customers grouped as happy (9-10), neutral (7-8) and unhappy (0-6)
  • The reasons customers give, for what went well and what could be better
  • Automated Google review requests, with click tracking
  • Employee leaderboard with average score and trend
  • Revenue at risk from unhappy customers
  • Response rate, comments feed and full history
  • Sent by email, or by SMS (SMS add-on)
Start your free trial Book a demo First month free on the core plan. Add-ons are billed from day one. No card required.
How it works

Simple from day one

Setup takes about 10 minutes and there's no training course to sit through. Built for busy garages.

  1. Surveys go out automatically

    When an invoice is paid, AutoChain sends the customer a short 0-10 survey by email or SMS, at a sensible time of day, with one reminder on the other channel if they don't respond.

  2. Customers tell you why

    After scoring, customers pick the reasons behind it, either what went well or what could be better, and can leave a comment.

  3. Read the dashboard

    See your overall score and how it has moved since the previous period, how many customers are happy, neutral or unhappy, your response rate, the top strength and the top thing to improve.

  4. Act on what you learn

    Use the employee leaderboard, the comments feed and revenue at risk to decide where to coach, what to fix and which customers to call back.

Ready to see Customer Intelligence in your garage?

Why it matters

The real impact on your garage

  1. Hear from every customer

    Automatic surveys after every paid invoice mean you get feedback from the quiet majority, not just the few who complain.

  2. Know the reasons, not just the score

    Customers pick what went well or what could be better, so you can see the patterns behind the numbers.

  3. Coach your team with real data

    The employee leaderboard shows each person's average score, number of responses and trend, so praise and coaching are based on evidence.

  4. See the cost of unhappy customers

    Revenue at risk puts a pound figure on unhappy customers, so fixing the problem gets the priority it deserves.

  5. Build your online reputation

    Automated Google review requests, with click tracking, show how many customers were asked and how many clicked through.

  6. Spot trends early

    Compare each period with the last and browse the full history to see whether changes you make are working.

FAQ

Customer Intelligence: common questions

Straight answers to what garages ask us about this feature.

What is Customer Intelligence in AutoChain?

It is AutoChain's customer feedback dashboard. A 0-10 satisfaction survey goes out automatically after every paid invoice, and the results show who is happy, neutral or unhappy, the reasons they gave, an employee leaderboard and the revenue at risk from unhappy customers.

When is the survey sent?

After the invoice is paid, at a slightly randomised time outside quiet hours so customers are not messaged late at night. If they do not respond, one reminder goes on the other channel.

Does it send surveys by SMS?

Surveys go by email or SMS depending on your settings. SMS uses credits from the SMS add-on (£15/mo + VAT with 200 credits included).

Does AutoChain ask customers for Google reviews?

Yes. AutoChain sends automated Google review requests and tracks how many customers click through to your review page.

How is revenue at risk worked out?

It multiplies the number of unhappy customers (scores of 0-6) in the period by an average invoice value, to give a quick estimate of the revenue those customers represent.

Ready when you are

Run your garage smarter from today

Join 100+ UK garages, from single-bay workshops to multi-site groups, already streamlining jobs, customers, MOTs and online bookings with AutoChain from £69.99/mo + VAT.

  • Set up in about 10 minutes
  • No long-term contract
  • Cancel anytime