AutoChain
Booking Reminders

Cut no-shows with automated SMS booking reminders.

Every booking can trigger an automatic text reminder to the customer before their appointment, with your garage name, their reg and the time. Fewer forgotten bookings means fewer empty bays.

A no-show bay costs real money. The vehicle that was supposed to be in at 9am doesn't turn up, your technician is standing around and that slot can't easily be filled at short notice. AutoChain's booking reminders tackle the most common cause, customers simply forgetting, with an automatic text message before the appointment. The message includes your garage name, the vehicle registration, the date and time, and your phone number so customers can call if they can't make it. You choose how far ahead it goes, from an hour to a week, and you can edit the wording. Booking reminders are sent by SMS and use credits from the SMS add-on.

  • First month free on the core plan
  • No card required
  • Set up in about 10 minutes
  • Cancel anytime
100+ UK garages

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What's included

Every capability, at a glance

Everything on this page is in the core plan (£69.99/mo + VAT) unless it's marked as an add-on. SMS (£15/mo, 200 credits included) and HaynesPro (£49.99/mo per site) are optional add-ons. Prices exclude VAT.

  • Automatic SMS reminder before every booking (SMS add-on)
  • Choose the timing, from 1 to 168 hours before
  • Includes your garage name, the reg, date and time, and your phone number
  • Edit the message to suit your garage
  • Uses credits from the SMS add-on (£15/mo + VAT, 200 credits included)
Start your free trial Book a demo First month free on the core plan. Add-ons are billed from day one. No card required.
How it works

Simple from day one

Setup takes about 10 minutes and there's no training course to sit through. Built for busy garages.

  1. Switch on the SMS add-on

    Booking reminders are text messages, so they use the SMS add-on: £15/mo + VAT with 200 credits included, and more credits available when you need them.

  2. Set the timing

    Choose how many hours before the booking the reminder goes out, anywhere from 1 to 168 hours.

  3. Edit the message

    Use the template editor to word the reminder your way, with tokens for the booking date and time, the registration, your garage name and your phone number.

  4. Reminders send automatically

    Every booking with a customer mobile number gets its reminder at the right time, with nothing for your team to do.

Ready to see Booking Reminders in your garage?

Why it matters

The real impact on your garage

  1. Fewer empty bays

    Most no-shows happen because the customer simply forgot. A timely text fixes that.

  2. Time to fill cancelled slots

    Customers who can't make it have your number in the message, so they call earlier and you have more chance of filling the slot.

  3. A professional customer experience

    A reminder before every appointment signals that you run a well-organised garage, the kind customers recommend.

  4. Reduce wasted technician time

    Every no-show is a technician standing idle. Reminders help keep your team productive and your labour utilisation high.

  5. Zero extra work for your team

    Reminders send automatically. Nobody needs to remember to do anything.

  6. Your words, your tone

    Edit the message template so reminders sound like your garage, not a generic system.

FAQ

Booking Reminders: common questions

Straight answers to what garages ask us about this feature.

How are booking reminders sent?

By SMS. AutoChain sends a text to the customer's mobile number before each booking. Customers without a mobile number on file do not get a booking reminder.

Do booking reminders cost extra?

They need the SMS add-on, which is £15/mo + VAT with 200 SMS credits included. Each reminder uses SMS credits.

Can I choose when the reminder is sent?

Yes. Set the reminder to go anywhere from 1 hour to 168 hours (one week) before the booking.

Can customers reply to confirm or cancel?

No. Replies are not read by AutoChain. The message includes your phone number so customers can call you if they need to change the booking.

Ready when you are

Run your garage smarter from today

Join 100+ UK garages, from single-bay workshops to multi-site groups, already streamlining jobs, customers, MOTs and online bookings with AutoChain from £69.99/mo + VAT.

  • Set up in about 10 minutes
  • No long-term contract
  • Cancel anytime